Commercial Service Delivery Manager for UKI

Bratislava, Bratislavský kraj
2 650 € za mesiac
Trvalý pracovný pomer
Plný úväzok

Pred 1 mesiacom

Commercial Service Delivery Manager for UKIGeneral InformationReq #WD00083790Career area:ServicesCountry/Region:SlovakiaState:Bratislavský krajCity:BratislavaDate:Wednesday, July 30, 2025Working time:Full-timeAdditional Locations:

Slovakia

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsWe are looking for a proactive and relationship-driven Commercial Service Delivery Manager to oversee onsite service operations across the UKI region. This role is pivotal in ensuring high-quality service delivery through effective partner management, cross-functional collaboration, and operational excellence. You will be the primary service contact for the UKI sales team and onsite customers, managing escalations and driving performance across key KPIs.Key Responsibilities:

Primary Service Contact:

Act as the main point of contact for the UKI sales team and onsite customers, ensuring smooth communication and issue resolution.

Partner Management:

Lead and manage relationships with onsite repair vendors (IBM, Hemmersbach, G Tronics), ensuring high service standards and customer satisfaction.

Performance Delivery:

Drive results across business KPIs including customer experience, operational spend, and service quality.

Cross-Functional Collaboration:

Work closely with internal teams (Technical Support, Sales, Logistics, Delivery Managers) to deliver seamless service operations.

Operational Improvements:

Identify and implement process enhancements to improve service delivery and customer outcomes.

Governance & Cadence:

Establish and maintain regular review cycles with partners, including weekly progress reviews and quarterly business reviews.What We’re Looking For:

Experience in service delivery, operations, or partner management within a commercial environment.
Strong interpersonal and relationship-building skills, especially with sales teams.
Ability to manage escalations and de-escalate challenging situations with professionalism.
Problem-solving mindset with a focus on execution rather than deep technical expertise.
Comfortable working independently while being part of a remote team.
Willingness to travel to the UK quarterly for team meetings and partner visits.

What We Can Offer You:

A multitude of professional and personal opportunities
An international organization with a high focus on all types of Diversity in the team
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft / hard skills trainings and individual mentoring
Employer contribution to the Third Pillar Pension System
Life & life events insurance, fully covered by company

Base gross monthly salary starts from 2.650 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.Additional Locations:

Slovakia

Slovakia

AI PROCESSING NOTICEWe use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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