Habitat for Humanity International: IT Support Specialist

Bratislava, Bratislavský kraj
Trvalý pracovný pomer
Plný úväzok

Pred 2 mesiacmi
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Habitat for Humanity International Europe Middle East and Africa (EMEA), seeks to appoint an IT Support Specialist to be based in Bratislava Slovakia. This position reports directly to the EMEA Financial Reporting & Information Systems Manager. The position will also have a dotted line reporting to the International IT Services Director and the post holder will need to balance the needs of local users with the overall direction of development for global IT services. This position plays a key role in supporting Information Technology systems in the EMEA Area Offices (AO). The post holder will support users across three offices (Bratislava, Pretoria and Nairobi). S/he will work with staff from other departments as an IT business partner to provide appropriate IT solutions to achieve business objectives.Travel: 15% in the EMEA regionContract type: Full-timeBasic wage (gross): 2 050 €Duties/Areas of Responsibility:Information Systems * Maintain Area Offices IT infrastructure;

Servers, Routers / Switch / Cabling, UPS, Wireless, VPN (either directly or through third parties)
Other hardware: first point of contact for end users, diagnose, troubleshoot, arrange for repairs
Liaise closely with International IT to ensure appropriate and timely maintenance is performed, implement specific projects (e.g. tech refresh).

2. End user support:

Provide assistance to EMEA AO staff in the area of information systems and technology.
Software: advise, source, install
Liaise closely with International IT to ensure EMEA is compliant with global HFHI requirements and solutions implemented are aligned with global IT strategy

Application Development, Support and Maintenance

Function as a business application system expert and business partner for other departments
Provide system administration support for Infor Sun Systems Financials
Provide functional and system administration support for SharePoint to users as well as manage EMEA SharePoint platforms
Work directly on the development of IT platforms and tools, such as intranet, collaboration tools, office applications, business processes automation, Excel templates, etc.
Provide user support and training for office applications such as MS Access, MS Excel, MS Word, MS Outlook etc.
Liaise closely with International IT to ensure EMEA is compliant with global HFHI requirements and solutions implemented are aligned with global IT strategy

Global and regional projects

Participate in global, regional and cross-regional projects as and when needed

Other

Coordinate the work of outsourced providers for IT
Coordinate the IT support work of non-IT staff in Bratislava, Pretoria and Nairobi, provide expert advice and training on IT related issues
Support National Offices staff with IT related matters, software/hardware purchases, needs assessment, training
Other responsibilities as may be assigned by supervisor or directors.

Experience required:

Undergraduate degree in Information Systems and Technology or similar fields, or equivalent combination of education and experience.
At least 3-5 years' experience with first or second level user IT support
Experience supporting Windows Server O/S and WAN/LAN networks with Cisco and Fortinet hardware (Routers and Firewalls)
Experience in developing databases
Experience of business improvement projects

Skills Requirements:

Strong Server O/S System Administration, Network Engineering, and Desktop technology skills
Knowledge of Microsoft operating systems and software, including but not limited to Office 365 and SharePoint, Active Directory
In-depth technical knowledge of PC hardware
Ability to act as an IT business partner to other departments
Ability to work within a global team and to manage a diverse set of expectations
Ability to provide good customer service to end users
Strong organizational skills with ability to prioritize and manage multiple projects simultaneously
Strong Communication skills (both oral and written)
Understanding of cultural differences and ability to work in a diverse environment to achieve business objectives
Flexibility and independence to work in a changing/unstructured environment combined with strong team work ethic
Knowledge of VBA, HTML, SQL
Ability to create and update database structures (Access, Excel, SQL)
Ability to provide functional training to non-IT staff
Fluency in written and spoken English

HOW TO APPLY:Submit your CV along with a letter of motivation to emeahr@habitat.orgKindly quote the title of the vacancy in the subject of the email.Closing Date for applications is 26 April 2019The position offers a competitive compensation and benefits package in the nonprofit organization market. The position offers fully paid meal vouchers, medical benefit and many other benefits.HFHI is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

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