Salesforce Specialist

• Ensure global CRM processes are properly implemented, documented, and adopted
• Analyze current setups and business needs through user interviews and data insights
• Propose and drive improvements aligned with best practices, trends, and Salesforce capabilities
• Design intuitive UI/UX experiences that support efficient workflows
• Translate business requirements into actionable development requests and manage the backlog
• Coordinate development cycles, testing, and rollouts
• Create training materials and lead user enablement initiatives
• Monitor adoption, gather feedback, and continuously improve processes
• Build and maintain reports, dashboards, and data structures
• Ensure data quality, system integrity, and proper maintenance (including bug fixing)
• Manage integrations between Salesforce and other systems

• 40% supporting users and ensuring smooth day-to-day operations
• 30% maintaining data quality and system reliability
• 30% driving enhancements and innovation within the CRM ecosystem

• Increase productivity across the sales organization
• Improve data-driven decision-making through reliable reporting
• Drive higher user adoption and satisfaction
• Support scalable growth through well-designed CRM processes
• You enjoy translating complex business needs into practical, user-friendly solutions
• You are proactive in identifying inefficiencies and suggesting improvements
• You are comfortable working with both business stakeholders and technical teams
• You take ownership of processes and ensure high-quality outcomes
• You thrive in a dynamic, international environment

• Strong analytical and problem-solving skills
• Project and stakeholder management capabilities
• Understanding of business process management, especially in sales environments
• Structured and organized approach to work, with excellent time management
• Agile mindset with adaptability to change
• Strong communication and relationship-building skills
• Innovative thinking and continuous improvement mindset

• You have 1–3 years of experience with Salesforce and CRM processes
• You understand sales processes such as lead, account, opportunity, and contract management
• You have experience gathering and translating business requirements
• You are familiar with working in international and cross-functional environments
• You hold a degree in Sales, Marketing, CRM, or a related business field
• You are self-motivated, autonomous, and also a collaborative team player

• A culture of trust, collaboration, and autonomy
• Career growth through internal mobility and a multicultural environment
• Work-life balance supported by our Agile Working Model
• A strong commitment to sustainability and positive community impact

Global Blue