Associate Product Support Specialist
Bloomreach
- Slovensko
- 1 700 € za mesiac
- Pracovná stáž
- Plný úväzok
- Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:
- Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
- Questions about different marketing related topics (e.g. emailing)
- Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
- Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
- As an expert, provide help to other consultants with advanced use-cases
- Basic understanding of HTML, CSS, JS
- Problem solving skills (from identification to resolution)
- Analytical thinking and ability to learn quickly
- English language (advanced or native level)
- Interest in data analytics and online marketing
- Know how to communicate and build relationships over time with clients
- Previous work experience in a client facing role, support or in marketing
- Understanding of the link between frontend and backend, network requests
- Basic understanding of programming (algorithms, conditions, cycles)
- More than 1 year of experience in SaaS company
- Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
- Provide immediate problem-solving to industry professionals
- Help build relationships with clients like
- Identifying and resolving more advanced and non-standard tasks in the Bloomreach Engagement app
- Getting to the root of problems
- Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
- Working closely together with business consultants, technical consultants and Bloomreach Academy trainers by providing them with knowledge about the Bloomreach Platform
is available to help navigate work-related communications & decision-making challenges.*Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*Well-being:The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*Subscription to Calm - sleep and meditation app.*We organize 'DisConnect' days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.We facilitate sports, yoga, and meditation opportunities for each other. * Extended parental leave up to 26 calendar weeks for Primary Caregivers.*Compensation:Restricted Stock Units or Stock Options are granted depending on a team member's role, seniority, and location.*Everyone gets to participate in the company's success through the company performance bonus.*We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.We reward & celebrate work anniversaries -- Bloomversaries!*(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)Excited? Join us and transform the future of commerce experiences!If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.#LI-Remote