Role overviewJoin our Service Desk team and help support Polish-speaking employees and vendors by handling their questions and requests.Your responsibilities will include:In this role, you will receive email and ticketing system queries from employees, and vendors in French language.You will communicate ticket resolution to appropriate customer contact and maintain ticket documentation.Your responsibility will be to document tickets and respond to inbound messages in a professional manner.You can look forward to the cooperation with other teams and departments in Holcim EBS.In addition, you will develop a general understanding of Holcim finance and accounting business processes and policies as defined by the Business Service Center.Your qualifications, experience and skillsUniversity degree in Business, Economics, Administration, ProcurementPrevious experience in related positions in the field of customer service / help deskSAP knowledge is an advantageEnglish - upper intermediate (B2) and Polish - Upper intermediate (B2) is a mustExperience in MS Office tools & Google equivalents on advanced levelYou are organized, structured and able to prioritize tasksAbility to analyze and solve problemsProfessional communication skillsYou are customer oriented, results oriented with a responsible work attitude.BenefitsAnnual 5% BonusGrade-Related BonusEmployee Referral ProgramSupplementary Pension FundWorking Anniversary AwardsFlexible Working HoursHybrid ContractSick DaysMental Health SupportMultisport CardHolcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.
