Dyson Customer Service Agent - Dutch Market
CPM International
- Bratislava, Bratislavský kraj
- 19 200 - 20 000 € za rok
- Práca na zmluvu/dohodu
- Plný úväzok
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.What you’ll be doing?
- You will be communicating with clients through different channels such as telephone, email or social media and looking for solutions if they are experiencing difficulties with their order or device.
- As you work, you will be using leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
- In more extenuating circumstances you may agree and arrange a technician visit or to send additional/spare parts directly to the clients.
- You´ll be on the lookout for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
- You’ll be a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson’s products and brand values.
- Have a fluent level of written & spoken Dutch.
- Have a good level of English to communicate with our international team.
- Be eligible to work in Slovakia and resident in the Slovakian territory.
- Appreciate excellent customer service – no matter whether it’s a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Solution-oriented to provide the correct and best outcome for the customer.
- Well-organised and able to prioritise the workload with the ability to work under pressure.
- Starting date: 13th June or 1st July 2024.
- Contract Type: Fixed-Term.
- Working hours: Full Time (40 hours per week) - rotating schedule Monday - Sunday between 8 am and 10 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Highly competitive base salary of €19,200 per annum in addition to:
- 5,85€/day meal voucher (117€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn a KPI-Based Performance Bonus of up to 10% of the monthly salary.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava.
- Please note, if you are living further away and can't commute daily, we may be able to offer a remote working option (subject to location and distance from our office).
- Fully paid training that optimally prepares you for your job - 3 weeks duration (office-based).
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.