Customer Care Executive - German Market

CPM International

Bratislava, Bratislavský kraj
19 000 € za rok
Trvalý pracovný pomer
Plný úväzok

Pred 23 dňami
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Are you a tech-savvy problem-solver looking for an exciting opportunity to kickstart your career in technical support? Do you thrive in fast-paced environments and enjoy helping people navigate complex technology issues? If so, an amazing opportunity has arisen to join our new client LENOVO!What you will AchieveThe Customer Care Executive is responsible for end-to-end process of customer-related issues. In this role, you will communicate with external customers, as well as internally, to negotiate and resolve claims in a timely manner to ensure ongoing customer satisfaction. You need to demonstrate an understanding of clients’ needs when it comes to cases that were escalated & thus, you will need to address these with the utmost urgency and professionalism.This vital role will involve direct contact with the customer, as well as the cross-functional business partners. The main objective is customer delight & achievement of targets set within the KPI program.RequirementsWhat are we looking for?

A fluent level of German and English is a must.

Excellent communication and customer-facing skills. Ability to interact with customers both by phone & e-mail. Good team player with an ability to work with teams both regionally, as well as globally to meet customer requirements.
Ability to handle pressure when it comes to sensitive/escalated cases (social media, Executive Escalations, Legal cases).
Able to manage complex situations involving multiple internal, as well as external teams to meet customer expectations.
Capable to identify process gaps to minimize customer impact & improve internal processes.

The expectation is on addressing those with respective owners in a constructive manner.

BenefitsWhat we offer

Starting date: ASAP
Contract Type: Permanent.
Working schedule: Full Time (40 hours per week), 5 days per week
Working hours: Monday - Friday from 9 am to 6 pm.
Highly competitive base salary of €19,000 per annum in addition to:
5,85€/day meal voucher (117€/month).
A commuting allowance of €50 per month (€600 per annum).
Monthly incentives based on performance up to €150
Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
Hybrid working model (2 days home, 3 days office) in an outstanding work location and facilities in our brand-new offices in Bratislava.
Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Referral Program: Refer a Friend and get a Referral bonus.
Access to specialised LinkedIn training courses.
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Who we AreCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.#wecare#wearecurious#weachievetogether

CPM International