Slovak Speaking Customer Service for Digital Wallet Provider - Work In Greece

Mercier Consultancy Zobraziť všetky práce

Slovensko
16 000 - 20 000 € za rok
Trvalý pracovný pomer
Plný úväzok

Pred 3 dňami
Bez námahy pošlite žiadosť

Mercier Consultancy is excited to offer a fantastic opportunity for a Slovak Speaking Customer Service Representative to join our Client, a leading Digital Wallet Provider, based in Greece. In this vital role, you will provide exceptional support to our Slovak-speaking customers as they navigate using our digital wallet solutions.Your fluency in Slovak will be critical as you assist clients with inquiries about account setup, transaction issues, and the overall functionalities of the digital wallet. By delivering high-quality customer service, you will play a key role in ensuring customer satisfaction and fostering trust in our digital financial services.Responsibilities

Deliver exceptional customer service in Slovak through phone, email, and chat regarding digital wallet inquiries
Assist customers with account-related questions, transaction processing, and troubleshooting
Effectively resolve customer complaints and inquiries in a professional manner
Document all customer interactions accurately in our CRM system
Collaborate with internal teams to ensure seamless service delivery and issue resolution
Gather feedback to improve our services and enhance customer experiences
Stay updated on the latest trends in digital wallet technologies and services

Requirements

Fluency in Slovak and English, with excellent communication skills
Strong customer service orientation and problem-solving abilities
Experience in customer service, particularly in the financial or technology sectors, is preferred
Able to manage multiple inquiries in a fast-paced environment
Detail-oriented with strong organizational skills
Interest in digital payment technologies and helping customers effectively use them
Familiarity with customer support software and CRM systems is advantageous

Benefits

Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More...

Mercier Consultancy