Business Analyst - Channel Intelligence Squad (Hybrid; 80-100%) - (m/f/x/d)

Bratislava, Bratislavský kraj
Trvalý pracovný pomer
Plný úväzok

Pred 1 mesiacom

Imagine being part of a team where your analytical mindset, collaborative spirit and AI curiosity drive smarter service experiences. As a Business Analyst in our Channel Intelligence Squad, you'll help us reimagine how we serve our customers through AI-powered solutions and smart automation. If you're curious, collaborative, and passionate about turning ideas into impact, we'd love to meet you.About the RoleThis isn't your typical BA role. You'll be part of a cross-functional squad focused on enhancing our ServiceNow platform. Your mission? To translate business needs into smart, scalable user stories and help deliver AI-powered solutions that improve customer journeys and operational efficiency.Key responsibilities:

Understand and document business needs by turning them into clear, actionable user stories, gather requirements, analyse, prioritize, co-ordinate UAT, sign off and post launch validations for assigned initiatives
Support the culture of continuous improvements and help shape the future of our service ecosystem
Manage partners like business users, product owners, architects, engineers and testers effectively
Hands on pioneering technology and capabilities including Azure cloud, Stargate, Artificial intelligence, Chatbots, plus integration with our Service Now environments to uncover insights and drive automation efforts
Act as a trusted bridge between business and technical teams to ensure smooth delivery

About the TeamIn Customer Service we empower our clients and employees by making it quick and easy to get what they need from SwissRe to thrive in doing their jobs. We are the one place to go to get help internally and externally. Boosted by AI and digital self-service we are a passionate, global team which drives innovation to create outstanding customer experiences, leverage scaling effects and foster talent in an agile digital world.About YouYou're a natural problem-solver who brings structure to complexity and energy to every conversation. You're not afraid to ask questions, challenge assumptions, and explore new ways of working.Here's what makes you a great fit:

You have experience as a Business Analyst (ideally 3-5 years), especially in IT or service management.
You're familiar with ServiceNow and agile delivery models, and know how to write crisp, structured user stories.
You excel at communicating effectively and managing relationships across diverse business and technical teams.
You're curious about AI and excited to explore tools like chatbots or LLMs.
You bring a pragmatic mindset, a collaborative spirit, and a passion for continuous learning and improvement.
Bonus points if you hold BA certifications (like CBAP or PMI-PBA) or have a background in digital transformation.

For Slovakia the base salary range for this position is between EUR 2,200 and 3,700 EUR per month (for a full-time role). The specific salary offered considers:

the requirements, scope, complexity and responsibilities of the role,
the applicant's own profile including education/qualifications, expertise, specialization, skills and experience.

In addition to your base salary, you may be eligible for additional rewards and benefits including an attractive performance-based bonus.We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.#LI-HybridAbout Swiss ReSwiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer, working to make the world more resilient. We anticipate and manage a wide variety of risks, from natural catastrophes and climate change to cybercrime. Combining experience with creative thinking and cutting-edge expertise, we create new opportunities and solutions for our clients. This is possible thanks to the collaboration of more than 14,000 employees across the world.Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. We embrace a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.Keywords:
Reference Code: 134791

Swiss Re

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