Role overviewDo you love combining great customer service with automation? Ready to take your career to the next level in a truly international environment? If you're a proactive team player ready to grow, join Holcim's expanding automation team.Your responsibilities will include:Guaranteeing the continuity of automation solutions managed by the RPA Center of Excellence, ensuring compliance with regional and corporate IT security policies, with the aim of maximizing productivity of the automations and delivering automation support services for the business according to the service level agreement:Provide timely and effective technical support for RPA solutions, diagnosing and resolving issues to ensure minimal downtime and disruption.Regularly monitor RPA systems to ensure they are functioning correctly, performing necessary maintenance and updates.Identify, analyze, and resolve technical problems related to RPA applications, working with cross-functional teams to implement solutions.Maintain detailed documentation of issues, resolutions, and process changes to support continuous improvement and knowledge sharing.Work closely with development teams, business analysts, and other stakeholders to understand requirements, provide feedback, and implement enhancements.Assist in training end-users and providing ongoing support to ensure they are proficient in using RPA tools and technologies.Stay updated on the latest trends and advancements in RPA and related technologies, recommending and implementing improvements as appropriate.Ensure adherence to internal guidelines and minimal controls standards to maintain the integrity and security of RPA solutions.Your qualifications, experience and skillsHighly customer-centric and proactive, with a focus on ensuring a seamless customer experience through automation solutions.Excellent verbal and written communication skillsProficient in one of the core coding languages (Java, Javascript, HTML, C#, Python, etc.).Proficiency in RPA platforms such as UiPath or Automation anywhere is a plusProficiency in database administration (e.g. SQL Server, ORACLE, MySQL, etc)Fluent English (C1)End user experience in ERP, such as SAP or Oracle and service management tools, like ServiceNow, Zendesk, Manage Engine, JiraDemonstrated ability to build and maintain positive relationships with colleagues, clients, and stakeholders, showing empathy and understanding towards diverse perspectives, and skilled in conflict resolutionTakes a proactive approach to problem-solving and task completion.Maintains a positive attitude and resilience in challenging situations.Efficiently prioritizes tasks and manages time.Analytical skills to identify areas for improvement in processes.Adheres to established procedures and protocols.BenefitsAnnual 5% BonusGrade-Related BonusEmployee Referral ProgramSupplementary Pension FundWorking Anniversary AwardsFlexible Working HoursHybrid ContractSick DaysMental Health SupportMultisport CardHolcim is committed to a diverse and inclusive workplace. We support equal opportunities for everyone, regardless of race, national origin, gender, sexuality, disability, or age.
