IT ServiceDesk Agent

Bratislava, Bratislavský kraj
Trvalý pracovný pomer
Plný úväzok

Pred 10 dňami
Bez námahy pošlite žiadosť

Company DescriptionWelcome to Kanadevia Inova, a global innovation leader in the waste infrastructure space, where we believe in creating a sustainable future through technology and innovation.Transforming Waste into ValueAt Kanadevia Inova, we pride ourselves on being at the forefront of waste-to-X technology. We are not just waste managers; we are creators of value from what communities discard. Your role at Kanadevia Inova directly contributes to turning something once considered useless - waste - into something invaluable: energy, heat, hydrogen, fertilizer, and beyond.Job DescriptionServe as the first point of contact for technical support via phone, email, and ticketing system.Diagnose and resolve hardware, software, and network issues; escalate complex cases as needed.Log and track support requests, ensuring timely updates and clear communication with clients.Support IT equipment setup, configuration, and remote troubleshooting.Collaborate with IT teams to enhance service quality and maintain high customer satisfaction.QualificationsExperience in IT ServiceDesk or similar support role.Strong knowledge of Windows OS, remote support tools, and help desk software.Excellent problem-solving, communication, and organizational skills.Customer-focused, able to work independently and in a team.Good English skills; German and relevant certifications (e.g. ITIL) are a plus.Additional InformationWe offer

Employment contract for an indefinite period
+ 13th Salary
Annual Bonus
Flexible working time (core time 9-3:00)
Home Office possible 2 days a week
Extra days of leave
Sick Days
Recreation allowance
Referral Program
Travel allowance
The third pillar of the pension scheme
Support for professional and career growth, education and training

For HR agencies: Please note that we do not accept applications coming from agencies. Thank you.

Kanadevia Inova