Customer Commercial Partner

Orange

  • Bratislava, Bratislavský kraj
  • 2 225 € za mesiac
  • Trvalý pracovný pomer
  • Plný úväzok
  • Pred 24 dňami
about the rolemission / role purposeOn the most complex accounts the Customer Commercial Partner is responsible for:
  • The management and leadership of the commercial aspects of customer contract and account specific supplier contracts including commercial risk management, dispute management, pricing and benchmarking (in collaboration with the CBU if present).
  • The quality of the invoicing, the cash collection and the commercial inventory.
  • The alignment with the customer on the actual spent, budget and forecast.
  • The customer catalogue and price book.
  • The management of the contractual and financial implications of asset transfers.
  • Governance of capital equipment expenditure during the life cycle of the contract, if present.
key accountabilitieskey result / decision areas (outcomes)Pre-sales supportIn close cooperation with the CBME representative in pre-sales and/or the Customer Business Unit director (if present):
  • Ensure the appropriate terms and conditions, contractual events and contract governance are described in the customer contract and in account specific supplier contracts, including on Multi-sourcing Service Integration type of contracts, in close cooperation with the Legal department and other applicable organizations; whenever possible apply Orange standards to reduce cost and risks.
  • Assess the commercial risks associated to the contracts, the billing and the cash collection and suggest appropriate actions to mitigate or eliminate the risks.
  • Contribute to the creation of the value proposition and the assessment of the risks from the contractual and financial perspective.
  • Estimate the level of effort that will need to be provided by a Customer Commercial Partner during the lifecycle of the contract.
Creation of the framework required to execute the contract
  • In close cooperation with the core customer team:
  • Ensure the account governance model is efficient from the contract and financial perspectives and allows to minimize the exposure to legal, contractual or financial risks.
  • Define and implement the framework required for the end-to-end request to cash solution covering governance, reporting, process customization, suppliers management (from the contractual and commercial perspectives), cash collection and MSI related activities.
Management of Contract and Financial aspects during the contract lifecycle
  • Manage a joint Orange and Customer forum to log and track all activity having an impact on the contract and/or financially.
  • Ensure contract awareness and compliance (deliverables and events management) of all relevant internal stakeholders.
  • Lead the management of post contract changes, escalations and contract disputes, working with the applicable internal organizations, to resolve issues with the customer.
  • Conduct where appropriate contract negotiations with customers’ senior managers and legal counsels.
  • Manage the evolution of the contractual documentation end-to-endfrom negotiation until contract signature.
  • If required provide customized -customer spending reports (historical actual, forecast, budget) internally and/or to the customer.
  • Manage the evolution of the customer catalogue and price book.
  • Ensure the efficient execution of the defined request to cash processes (billing, cash collection, change management, revenue assurance).
  • Contribute to the measurement of the performance related to the Contract & Financial Management services (days sales outstanding, delivery lead-times, account receivables, …).
  • Manage continuous improvement on all Contract & Financial Management related services and define and execute improvement plans when neededNegotiate billing credits with the customer.
Knowledge management and contribution to the Contract and Financial Management practiceContribute to the growth of Intellectual Capitalby organizing regular lessons learned sessions and develop best practices, ensuring high quality documentation is published and maintained in the relevant repositories.Virtual team & stakeholder managementLead a virtual team of people and stakeholders on the account who contribute to the delivery of the above described services (for example OTC managers).about youknowledge and abilitiesITIL, change & request management expertExpert at designing, optimizing and documenting processesGood industrialization and simplification spiritFinancial & legal background, strong awareness of tax rulesKnowledge of OBS processes & tools for quoting, ordering and billing and of the associated organizationsStrong experience of customer projects and communicationCustomer centricStrong leadership skillsExcellent organisation, co-ordination, communication, presentation, synthesis and reporting skillsResult driven and good problem-solving abilityTeambuilder, used to work with different cultures and to work in a virtual matrix team environmentExcellent knowledge of written and spoken English languageSound knowledge of the MS office suiteeducation, qualifications, and certificationsDegree in business, science (or other relevant area) or equivalent relevant experienceDemonstrable commitment to self-developmentITIL V3 or V4 foundation certificationStrong financial backgroundOptional : CMM/CMMI, project management (PMP, Prince2, Agile…), Six Sigma certificationsExperienceMinimum of 7 years experience in the management of Contract or Financial activities in the IT or telecommunications environmentGood understanding of market trends, and technical and business issues associated with the communication industryLeadership and matrix team management in a multi-national environmentExperience in integration and outsourcing, preferably in telecommunications environmentMinimum of 3 years experience in customer facing rolesGood experience and proficiency at optimizing processes and organizationsadditional informationHe or she provides the services in pre-sales or post-sales with the goal to increase OBS’s efficiency and quality, to limit risks associated to the contract and commercial management and to achieve a high customer satisfaction.base salary from 2,225 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience.contractRegular

Orange