OCB-SK] Customer Service Representative

• Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.
• Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers.
• Update and monitor Sales Forecast.
• Provide and support customers with non-technical information on the products that are sold and promoted.
• Handle, administrate and escalate customer complaints.
• Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales.
• Provide feedback to management concerning the market customers and activities.
• Execute and adhere to company quality policies and procedures and JSOX compliance requirements.
• Correct and on-time filing of all customer service-related documents.
• Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner

• High School Diploma
• Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry.
• Non-technical product knowledge on a basic level.
• Be capable of writing and delivering comprehensive letters.
• Good knowledge of MS Word and Excel.
• Good knowledge of internal computer software (ERP, CRM & Outlook).
• Proficient in local language and good English skills (any other European language is a pre).
• Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
• Self-supporting, well-organized, good communicator and service-oriented

Omron