German Customer Support in Slovakia - Part Time and Fully Remote
Cross Border Talents
- Bratislava, Bratislavský kraj
- Trvalý pracovný pomer
- Plný úväzok
- Respond to and record consumer inquiries/questions raised through free phone lines for customers;
- Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
- Ensure Client complaints are dealt with and logged in line with the company's complaints escalation policy;
- Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
- Troubleshoot through the use of open questions, support documents, and system training;
- Offer recommendations to common problems or frequently asked questions.
- C1 proficiency in German
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
- Remote Work Option: Enjoy the flexibility of working remotely, allowing you to balance your professional and personal commitments more effectively.
- Performance Bonus: In addition to your salary, you'll have the opportunity to earn performance bonuses based on your contributions and achievements, motivating you to excel in your role.