Level 1.5 Technical Support Engineer
Lenovo
- Bratislava, Bratislavský kraj
- 1 850 € za mesiac
- Trvalý pracovný pomer
- Plný úväzok
- Slovakia
You are our ideal candidate if you have extensive technical skills as well as the ability to effectively troubleshoot and solve customer issues and explain complex technical information to a non-technical audience. You must have the ability to establish and maintain effective communication and relationships with Lenovo Warranty Service Providers (e.g. ASP’s ), Product Engineering and Lenovo Sales community, including sales executives and teams in other countries.Responsibilities
- Provide (Level 1.5) Technical support for Lenovo authorized warranty service providers
- Work directly with Account teams and Customers to identify and replicate technical issues
- Provide technical Subject Matter Expert consultation to Lenovo customers as well as to Lenovo Services community
- Ensure professional and timely communication with Lenovo customers to secure their issue is being understood, worked out and fixed
- Drive Customer Satisfaction to ensure Lenovo customers continue to perceive Lenovo as a prime supplier of Technical solutions and therefore continue to purchase Lenovo products
- Leverage the wider Lenovo technical community and resources to ensure that all efforts are made to deliver fix solutions that are workable and sustainable
- 3+ years of experience in a technical support function with in-depth knowledge of PC hardware and peripherals
- Degree in computing subject or in electronic engineering
- Microsoft Operating system mass deployment methodology experience would be an advantage
- Enterprise level Server / domain experience
- Solid knowledge of wired and wireless networking technologies (certification a plus)
- Logical and methodical approach to problem solving
- Experience with Lenovo Vantage tools, PC tablet, Linux, Android OS, Server support, HW and SW testing experience and Project Management skills are an advantage
- Strong customer facing skills (phone and face to face)
- Business fluent English, other languages are an advantage
- Self-motivated, goal-oriented approach, passionate about technical topics with good organizational and planning skills
- Ability to work independently and meet deadlines
- Slovakia
- Slovakia