Managed Service Implementation Manager

Košice, Košický kraj
Trvalý pracovný pomer
Plný úväzok

Pred 29 dňami

Overview:Role is responsible for site-level coordination with clients, various internal departments, as well as various vendors and suppliers in order to ensure all necessary components (hardware, software, circuits, client equipment, power, etc.) are appropriately prepared, tracked, shipped, and deployed in order to provision and install the purchased service. This activity includes frequent client communication and requires strong English skills.Develops and manages complex technical networking project plans to completion within time and resource constraints. Analyzes proposed projects, develops detailed project plans and schedules, and identifies and assembles a project team; performs (either directly or through other project managers) scheduling, tracking, reporting, risk analysis, cost management, variance analysis, change management, evaluation and control of projects; establishes and manages critical contractual relationships with customers and/or external vendors. May lead and/or manage multiple interrelated projects concurrently. Responsibilities:

Initial order review and submission of orders
Creating and maintaining customer service location records
Ensuring timely equipment order placement with procurement, staging processing and shipping to customer premises. When necessary, working directly with external vendors, procurement and staging team.
Scheduling of required resources for test and turn up activities and acceptance to Day 2 support
Ensure correct and on-time billing per contract.
SPOC for customer and customer advocates during project implementation phase and customer lifecycle orders (MACDs)
Interact with both internal and client resources to complete provisioning tasks and negotiate implementation schedule
Creating a project schedule to meet contractual requirements or based on customer needs.
Identify key aspects of a problem and address them at an early state by determining the best resolution
Escalation points for any critical milestone during the implementation/post implementation
Responsible for overall implementation of the customer design, which includes overseeing of partnering services (i.e. transport)

Requirements:

Communication skills are required including excellent English speaking and writing.
PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access)
Knowledge of communication technologies and networking technologies
Knowledge of Project Management and best practices is advantageous.
The ability to interact on the phone with the customers and their peers during the implementation and problem determination process.
Flexible, analytical mind, problem solver, good time management, and team player

Prodapt

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