What you will doAs a Collections Coordinator in our Order to Cash (OTC) team you will work closely with our customers in UK & Ireland to ensure and maximize timely and efficient payment from our customers. You will be responsible for obtaining payments from customers, solving payment issues, such as raising disputes and reviewing accounts and invoices, and executing steps which will lead to having the debt paid by customer.You will also oversee other finance operations as you will cooperate with other teams as billing, collection, and cash application.How you will do itHandling calls/ e-mailsManage collection processes, provide a high level of customer service where necessary, raise cases related to customer queries or issuesLogging disputes, advising customers on their account status, invoices, outstanding debt or credit, and payment termsExecuting ad-hoc activities related to cash collection and following the processes to make changes into customer’s accounts.Support other finance operations by providing and receiving information from customers regarding billing, collections, and cash applicationMaintain accounts and expected payment dates by interacting with customers to ensure timely paymentAs well as using Excel, you will learn to access data from a variety of systemsSupport the business by understanding customer payment challenges and assist with the research of cases to resolve billing and customer service issuesPossible participation on projects or development programsWhat we look forRequired:Fluent in English C1 levelWilling to develop and learn, strong communication & negotiation skills, collaborative, team player, customer and result oriented, proactive attitudeAble to self-manage, with strong organizational skillsInnovative and constantly looking for opportunities to improvePreferred:Previous experience in credit and collections, billing and disputes, customer service, inside sales, accounts receivable and accounts payable is an advantageBasic to Intermediate knowledge of Excel functions such as pivot table, V-Lookups and or basic formulaAbility to perform accounts reconciliationExperience of working in a shared service center or outsourced environmentWhat you will learnIn this dynamic and versatile position, you will learn and practice negotiation skills on daily basis as you will be the key player on getting our customers to pay. You will acquire management skills, too, as you will need to arrange your daily schedule, obtain as much valid information as possible to make our business grow and our customers satisfied. For all these you will be offered several soft skills trainings and you will have the opportunity to learn from your colleagues, too.Our BenefitsBesides working in an international environment, you will receive a regularly monthly bonus after first six months, meal vouchers, a recreation allowance and retail discounts. Additionally, our flexible benefits program will allow you to customize benefits from a selection of 3500 products and service such as gym membership, medical cover, a multi-sports card plus many more.Our onsite facilities at our Bratislava based office includes a fitness center, canteen, nursery and coffee machines located on every floor.If you are relocating to Bratislava to join Johnson Controls, you will be eligible to receive a housing allowance to help you setup your new life in Slovakia.The gross monthly salary for this position starts from 1150 EUR per month, plus a monthly bonus that starts after your first 6 months. Please note this is a minimum salary and our compensation packages are based on your professional experience and qualifications.Our CultureAt Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun.We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work.#LI-Hybrid#LI-JT1
