Channels Set-up Specialist
- Bratislava, Bratislavský kraj
- Trvalý pracovný pomer
- Plný úväzok
We provide support to internal teams such as customer service account managers and local branches mainly located in The Netherlands and Belgium as well as other countries around technical and functional setup of new channels and related products for wholesale and domestic banking clients. Our team members take responsibility for client´s needs and are willing to go the extra mile by providing effective support and continuous improvement of our client´s satisfaction.Tasks and responsibilities of Operations Specialist:
- You will help set-up clients on new and existing channels and products and take responsibility for coordination of end-to-end administrative process.
- You will maintain contact with internal colleagues and related departments to keep them informed about the progress of their requests (predominantly via email)
- You will assist internal colleagues (on regional level) to process the data obtained via different channels within internal software to assure that all the necessary data is gathered, entered and processed correctly.
- You will have a chance to suggest and propose process improvements or elimination of manual process steps.
- You will collaborate closely with other Channel Support and Data Entry teams located in GSO Bratislava and colleagues from local branches in English.
- You will have an opportunity to participate on strategic team activities such as organisation and distribution of work, daily routine and rituals to ensure the individual as well as team targets are met.
- You are fluent in English - verbal and written.
- You have at least one year of relevant experience.
- Experience in finance, banking or master data administration is an advantage.
- You have technical PC skills.
- You are flexible, accurate, result-oriented and a team player with a positive drive and you go for the joint result
- You feel comfortable in a fast changing environment. You are willing to learn every day in a continuous moving global environment with high expectations of service.
- You are stress-resistant and are able to stay calm in difficult situations, for example, when incidents occur.
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - choose when and how to spend them
- Home office contribution: 20 EUR/per month
- Discounts from our and your favourite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office