Collections Analyst with Dutch Relocate
Johnson Controls
- Trenčín, Trenčianský kraj
- Trvalý pracovný pomer
- Plný úväzok
- Handling collections management for assigned branches, mainly by outgoing calls to customers before and after the due date of the invoice, combined with reminder emails and dunning letters on timely manner (in line with pre-defined collections strategy and established KPIs)
- Determining reasons of non-payment from customer side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyzing repeating reasons, and proposing remediation actions.
- Registering customers’ disputes on IT tools with appropriate codes for the assigned portfolio of customers and submitting disputes to respective resolution owner and coordination for timely resolution as well as following up on disputes in customer portfolio.
- Handling inbound calls from respective segments of customers
- Processing customers’ refunds to customers in case of overpayments and other customer claims.
- Supporting Cash Application teams by contacting assigned customers and clarifying allocation details for received cash as well as credit notes issued.
- Supporting Cash Application Team in researching complex cases via account reconciliation.
- Proposing write-offs, declaration to legal firm and/or submitting cases to 3rd Party Collection Team if cases are not collectable by early collections methods.
- Support to release orders in related ERP + other tools if applicable and communication related to this task (communication with relevant counterparts, departments etc.)
- Executing company collections strategies.
- Supporting Credit Management Team, Sales and Finance in customer performance analysis or gather relevant documents needed.
- 2 years collections experience/customer service/sales
- Dutch at C1 level is and English at C1 level is required.
- Enthusiastic, cooperative, and positive attitude – willing and able to work with minimal supervision/direction.
- Flexible and able to adjust communication style regarding work with different audience.
- MS-Office knowledge, especially Excel
- Secondary education degree or adequate professional experience focusing on Collections/Customer care / Sales.
- 1.5-year collections experience in multinational company is preferred.
- Very good communication skills, presentation skills and time management skills
- Continuous Improvement, Lean Six Sigma certification is an advantage.
- Additional language is an advantage.
- Growth Opportunities