Service Delivery Manager with German language - Partner management
Deutsche Telekom IT Solutions
- Košice, Košický kraj
- Trvalý pracovný pomer
- Plný úväzok
- Manage optimal contract fulfillment for both the client and the company for the duration of the contract
- Approve Delivery model (feasibility, time, quality, budget) in order to meet contract agreements
- Procure services for the client at optimal price and quality
- Coordinate the service delivery activities between the organizational units and supervise their work in the interest of contract fulfillment
- Observe and adjust the budgets and cost reduction
- Procure services in compliance with the deadlines and the expected service levels
- Guarantee cost-effective implementation of the expansion of internal IT infrastructure and resources
- Handle customer complaints and escalations within the framework of the complaint management process
- Process claim management towards customer
- Manage continuous improvement of delivered services
- Manage and evaluate changes in dynamic documents in compliance with document management
- Responsibilities for Portfolio of the services Infrastructure services as Privat cloud, Firewall Services for productive and test environment.
- Implementation of the new service delivery models, implementation of the new service catalogue, supplier management and contract management
- Support for central service management topics, support for central demand management topics
- Responsibilities for approvals technical and commercial solutions
- Governance/steering of operational portfolio meetings with suppliers
- Implementation of service level management process, ensure quality of service level management processes
- Information technologies - Bachelor's degree
- ICT Delivery Service Management - 3 years
- ITIL V3 Foundation, SeM Advanced
- General IT overview - Advanced
- DTAG portfolio knowledge - Advanced
- MS Office - Advanced
- Customer orientation
- Excellent leadership
- Communication skills
- Negotiation skills
- Time management
- Problem solving ability
- Result orientation
- Presentation skills
- Finance and billing
- English - (B2)
- German - (B2)
- Self-motivated individual with excellent interpersonal communication and influencing skills
- Excellent motivator with ability to achieve results
- Able to resolve issues independently
- Excellent Customer interface
- Sound knowledge of project management principles
- Mature specialized professional knowledge (deep understanding of a specific professional field)
- Analytical and problem solving attributes
- Exhibiting tact and diplomacy
- Experience of post-sales support - advantage
- Cost control and budget planning
- Finance & Billing
- Service Ensurance
- Customer and Contract Management
- Claim Management
- Demand Management
- Financial benefits
- Benefits with focus on learning and development
- Benefits with focus on health and sport
- Benefits with focus on family and work - life balance
- Other benefits
- Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.