Company DescriptionOur brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.Job DescriptionWe run Open Telekom Cloud! Open Telekom Cloud is a public cloud standard product based on open source community software and driven by principles of DevSecOps. Lean structures, agile methods, highly motivated teams and an extremely dynamic business environment determine our actions. With this customer-oriented and agile orientation, we are the anchor point for the Public Cloud business in Deutsche Telekom Group.PurposeWe are looking for a digital learning specialist who can translate complex cloud topics into clear, structured and engaging learning material. As Digital Learning Specialist, you build training paths for customers, partners and sales teams and ensure that all learning formats support a fast and confident use of the Open Telekom Cloud (OTC). You work closely with product teams, journey owners and the offshore development team to create content that reflects real workflows and platform behaviour. The onboarding solution is based on ServiceNow CSM, so you need to describe customer steps, forms and service flows in a clear and accurate way. Your work enables users to understand the platform and move through key processes with confidence.Key accountabilitiesCreate learning paths for customers, partners and sales teamsProduce tutorials, guides, videos, labs and product explanations for OTC servicesDescribe ServiceNow CSM onboarding steps and create content that explains forms, cases and customer-facing flowsWork with product teams to understand features and turn them into easy learning materialTranslate complex cloud topics into hands-on examples that support onboarding and adoptionCoordinate with the offshore team to prepare code-based examples, labs and supporting materialMaintain consistent content quality and update learning modules when services or workflows changeQualificationsMUST HAVE :Experience in content creation, instructional design or enablement for technical productsAbility to simplify cloud concepts and describe them in a clear and structured wayUnderstanding of OTC services or experience with other cloud platformsBasic understanding of ServiceNow CSM flows, forms and the behaviour of service requestsAbility to work with product teams and turn technical input into learning assetsStrong writing and storytelling skillsExperience with video or documentation toolsAbility to manage several content streams and keep material aligned with product changesBackground in B2B, cloud or enterprise environments is helpfulEducation
Information technologies - Master's degree
Experience
Project Management - 3 years
Soft skills
Presentation, negotiation and persuasion
Result orientation
Time management and organizational skills
Stakeholder management
Planning skills
Risk management
Critical Thinking
Finance skills
Accounting
Financial Analysis
Other Skills
Ability to provide feedback clearly and in constructive manner
Ability to identify the added value for customer
Target orientation
Customer orientation
Languages
English - Upper intermediate (B2)
German - Effective Operational Proficiency (C1)
Additional InformationWe believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
Financial benefits
Benefits with focus on learning and development
Benefits with focus on health and sport
Benefits with focus on family and work - life balance
Other benefits
For more information about our benefits click toSalaryFinal salary is negotiable.We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1820 € /brutto.Additional information
Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
