IT Service Operations Specialist (We Welcome Absolvents)

Bratislava, Bratislavský kraj
1 500 € za mesiac
Práca na zmluvu/dohodu
Plný úväzok

Pred 30 dňami

At Multitude, we’re more than just a listed European FinTech company—we’re a team driving financial innovation. We provide digital lending and online banking services that empower consumers, SMEs, and FinTechs to grow and succeed.Powered by our Growth Platform, we operate through three business units: Ferratum, offering seamless mobile banking for consumers; CapitalBox, providing flexible financing for SMEs; and Multitude Bank, supporting non-bank lenders and FinTechs.In 2024, we achieved €263.7 million in revenue and €20.2 million in net profit, reflecting strong financial growth. With 700+ employees across 25 countries, we’re shaping the future of finance in 17 markets. Founded in 2005 in Finland, Multitude is listed on the Frankfurt Stock Exchange (MULT).Want to start your career in IT but not sure where to begin?We're looking for a new colleague to join our IT team in Bratislava!
This role is a great opportunity for recent graduates or those looking to kick-start their IT career by handling IT service operations responsibilities.Responsibilities:

Handle internal IT incidents and requests received via email, phone, or service desk application
Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations
Ensuring that SLAs are met and correctly set
Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management
Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
Monitoring IT environment and services using sophisticated monitoring tools

Expected skills and experience:

Fluent English both written and spoken (interview will be held in English)
Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
Excellent problem solving skills
Quick learner willing to improve his/her skills continuously
Well organized person able to handle various tasks as the same time

Nice to have:

Experience in service desk/helpdesk environment
Experience with issue tracking/service desks tools
Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)

We offer:At Multitude, we believe in empowering our employees to thrive personally and professionally. Here's what you can look forward to:

A Truly Global Workplace – work with professionals from 40+ nationalities, bringing diverse expertise, perspectives, and a collaborative international culture
Hybrid & Flexible Work – we support work-life balance with remote work options and modern office spaces across Europe
A Culture of Growth – we invest in your future, offering LinkedIn Learning, mentorship, and professional development programmes, including HiPo and leadership development initiatives to support career advancement
Financial Growth Opportunities – benefit from our share purchase matching programme, allowing you to invest in your future with matched contributions and long-term financial rewards
Workation Programme – work remotely from different countries for up to 2 months per year, experiencing new cultures while staying connected and productive
Extra Time to Recharge – enjoy 4 paid sick days per year to rest and recover when you need it
Stay Active – access to the MultiSport card to support your fitness and wellness goals
Company-provided laptop – for both professional and personal use, available for you to keep after 5 years
Up Benefia – choose the perks that suit you best with our flexible benefits system, giving you a set budget to spend on categories like fashion, wellness, dining, education, entertainment, and more

The minimum salary is 1500 EUR gross monthly, but will be higher if you are a senior candidate. Our final offer to you will be set up fairly, considering your skills and experience.Kindly note this role is for direct applications only. Currently we do not accept agency candidates for this position.By proceeding to apply for a job with us, you confirm that you have read and accepted our Recruitment Privacy Policy

Multitude

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