Payments Associate

• Execute, monitor and reconcile the refund payments (bank transfers, transfers to credit cards and Alipay, issuing cheques) on behalf of Global Blue and external parties
• Execute, monitor and reconcile the debit orders and reversals against credit card companies
• Keep defined SLA and KPI on track for processes within given responsibility
• Report and escalate errors and transaction failures
• Provide all inputs necessary for Accounting & Treasury
• Enhance departmental policies and procedures (job aids, process maps)
• Anticipate internal/external business issues; recommend process or service improvements related to optimization of payment channels
• Assist in projects and system implementations
• Interact with internal and external stakeholders and maintain active relationships
• Take ownership of any ad-hoc requests

• Administration – [70%]
• Reports Management – [30%]

• On Time refund - Refunding is the main purpose of the company and our primary target is to process 97,5% of non-cash transactions on time

• Attention to detail – precision and the ability to focus on small but important aspects of tasks.
• Proactive approach – initiative and the ability to anticipate and solve problems before they arise.
• Team collaboration – ability to work in a team, effective communication, and supporting colleagues.
• Accountability – reliability in completing tasks and taking responsibility for the results.
• Adaptability - Willingness to learn, openness and flexibility to take on new tasks and challenges

• Fluent communication in English – advanced level of verbal and written communication (B1 level)
• Good knowledge of MS Office (Word, Excel, Outlook)
• Communication skills – the ability to express oneself effectively both verbally and in writing.

• 1 year of experience with above mentioned activities

Global Blue