L2 Support Specialist

Nové Zámky, Nitrianský kraj
Trvalý pracovný pomer
Plný úväzok

Pred 17 dňami

Company DescriptionAbout Eurofins Agro: Eurofins Agro investigates soil, roughage, crops, manure, and compost for farmers and growers in the Netherlands and worldwide. Using innovative techniques, we help agricultural entrepreneurs produce sustainable food of optimal quality. Eurofins Agro has its headquarters in Wageningen and branches in 11 countries. Annually, over 700,000 samples are analyzed. Eurofins Agro Netherlands employs approximately 320 people.In 2024, Eurofins generated total revenues of EUR € 6.515 billion, and has been among the best performing stocks in Europe over the past 20 years.Job DescriptionJob Description: Are you an experienced support professional with a passion for (technical) Application and System support and problem-solving? We are looking for a driven Level 2 Support Specialist to strengthen our new team in Nové Zámky. As an L2 Support Specialist, you are responsible for resolving incidents escalated from Level 1 (Service Desk). You work closely with the international Level 1 and Level 3 Teams (Application Managers and Business Analysts) to ensure that problems are resolved quickly and effectively.Tasks and Responsibilities:

Resolving incidents escalated from L1.
Performing in-depth troubleshooting and diagnostics.
Conducting root cause analyses.
Escalating to L3 if problems cannot be resolved.
Managing tickets.
Detailed documentation of issues.

Example Scenario: A user reports that they cannot access their core Lab application. The issue has been escalated from Level 1 support based on an initial troubleshooting analysis (such as checking login credentials and ensuring the server is operational). The L2 specialist performs a remote diagnostic to check the user's environment, reviews application logs, and checks network connectivity. Based on the gathered information, L2 implements the necessary fixes, updates the incident ticket, and confirms with the user that the issue is resolved.QualificationsRequirements:

Preferably a higher professional education program (Bakalár) in a relevant field.
Preferably experience as an L2 Support Specialist or in a similar role.
Knowledge of troubleshooting methodologies (5 Whys, RCA, PDCA, etc.) and tools.
Strong analytical and problem-solving skills.
Good command of the English language, both spoken and written.
Strong communication skills, empathetic, and energetic.
Entrepreneurial, independent, inventive, and a healthy dose of courage.
Certification in relevant IT support methodologies is a plus.

Additional Information

Eurofins

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