We are currently expanding our operations and are looking for a talented individual to join our team in Bratislava, Slovakia.Job Overview:As a SLOVAK & ENGLISH Customer Care Representative, you will be responsible for providing excellent customer service to our clients in both Slovak and English languages. You will be the first point of contact for our clients and will be responsible for addressing their inquiries and concerns in a timely and efficient manner. This is a full-time, permanent position based in our office in Sofia, Bulgaria.Key Responsibilities:- Respond to customer inquiries and concerns via phone, email, and chat in a professional and timely manner- Provide accurate and detailed information about our products and services to customers- Troubleshoot and resolve customer issues and complaints- Maintain a high level of customer satisfaction by meeting and exceeding customer expectations- Collaborate with other team members to ensure a seamless customer experience- Keep accurate records of customer interactions and transactions- Continuously improve knowledge of company products, services, and policies to better assist customers- Adhere to company policies and procedures at all timesQualifications:- Fluency in Slovak and English is a must- Previous experience in customer service or a related field is preferred- Excellent communication and interpersonal skills- Strong problem-solving and critical thinking abilities- Ability to multitask and work in a fast-paced environment- Proficient in using computers and various software applications- Willingness to work flexible hours, including weekends and holidays if needed- Positive attitude and a strong commitment to providing exceptional customer serviceWe Offer:- Competitive salary, benefits and relocation package- Opportunities for career growth and development- A dynamic and supportive work environment- Training and ongoing support to ensure your success in the role- The chance to work with a diverse and multicultural teamIf you are a customer-oriented individual with a passion for delivering exceptional service, we would love to hear from you. Apply now and become a part of our growing team!