Lenovo Customer Care Executive - French Market

• Support Lenovo Customers: Handle incoming cases from VIP customers, primarily through email and in some situations making outbound calls may also be necessary.

• Problem-Solve: Use cutting-edge Lenovo tools to guide customers through case resolution, and work with your teammates to crack tricky cases.

• Be Empathetic: Connect with customers from all backgrounds, ensuring everyone feels heard and valued.

• Reliability: Ability to work within the set deadlines and comply with SLAs and get in touch with customers over the phone from time to time.

• Team Collaboration: Work together to hit personal and team goals in an environment where your unique perspective is always appreciated.

• To be a Brand Ambassador: Be a Lenovo expert – sharing knowledge about their awesome products and reflecting Lenovo’s commitment to innovation and inclusivity.

• Fluent in French: You’re confident communicating in French, both written and spoken.

• English Communication: You’ll be working with an international team, so you need to be comfortable in English too!

• Great Communication Skills: with a focus on customer interactions.

• Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.

• Skilled at managing complex situations: that involve multiple teams to keep customers satisfied.

• Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.

• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.

• Ability to stay calm: and handle high-pressure situations, especially with sensitive cases (like social media, executive escalations, and legal cases).

• Location & Eligibility: Be eligible to work in Slovakia, office is in Bratislava.

• Starting date: October
• Contract Type: Temporary 6 Months
• Working schedule: Full Time (40 hours per week), 5 days per week
• Working hours: Monday - Friday from 9 am to 6 pm.
• Highly competitive base salary of €19,000 per annum and after probation €20,000 per year gross, in addition to:
• 6,60€/day meal voucher (132€/month).
• A commuting allowance of €50 per month (€600 per annum).
• Monthly incentives based on performance up to €150
• Paid 5 extra days (contingency days) per annum in case of emergencies and short-term absences.
• Hybrid working model in an outstanding work location and facilities in our offices in Bratislava.
• Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based).

• Multisport Card
• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Referral Program: Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

CPM International