Customer Service & Sales Representative with English & German (Part-Time)

CPM International

  • Bratislava, Bratislavský kraj
  • 18 000 € za rok
  • Trvalý pracovný pomer
  • Plný úväzok
  • Pred 1 mesiacom
  • Bez námahy pošlite žiadosť
Stokke is a world-renowned brand committed to fostering the bond between parent and child through innovative design and exceptional quality. As a global leader in premium children’s products, they are dedicated to creating furniture and baby gear that combines functionality with exceptional style.We are seeking motivated and enthusiastic Customer Service & Sales Representatives who are fluent in English & German to join our new and upcoming team. This position requires a unique blend of soft skills and a sales-oriented mindset. You will be the first point of contact for customers and play a key role in ensuring their satisfaction with Stokke’s products and services.What you’ll be doing?
  • Engage with customers via phone, email, and chat to provide outstanding service and support.
  • Identify customer needs and directly recommend products and services to enhance their experience.
  • Handle inquiries efficiently, resolving issues, and providing solutions in a knowledgeable manner.
  • Meet and exceed sales targets through effective upselling and cross-selling techniques.
  • Maintain a thorough understanding of client products and promotions to provide accurate information to customers.
  • Document customer interactions and feedback in the CRM system to improve service delivery and sales strategies.
RequirementsWhat skills & experience you’ll bring to us?
  • Fluent in written and spoken both in English and German
  • Proven experience in customer service and sales, preferably in a call centre or retail environment (Nice to have).
  • Excellent communication skills with the ability to engage and build rapport with customers.
  • Strong problem-solving skills and the ability to think critically under pressure.
  • Sales-driven mindset with a track record of meeting and exceeding targets.
  • Ability to work independently as well as part of a team to achieve common goals.
  • Proficient in using CRM software and Microsoft Office Suite. (Nice to Have).
  • A positive attitude and a willingness to learn and adapt to changing needs.
BenefitsWhat do we offer:
  • Starting date: September 2025.
  • Working hours: Part-time (20 hours per week) Monday - Friday
  • Competitive base salary of €791 gross per month in addition to:
  • A commuting allowance of €50 per month (€600 per annum).
  • Possibility to earn monthly KPI-based incentives.
  • Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
  • Hybrid Working model in Bratislava and surrounding area (Possibility of Remote for other locations)
  • Fully paid office training lasting 3 weeks that optimally prepares you for your job.
Additional Benefits:
  • Multisport Card
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Referral Program: Refer a Friend and get a Referral bonus.
  • Access to specialised LinkedIn training courses.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.#WeCare #WeAreCurious #WeAchieveTogether

CPM International