Customer Ops Specialist (Maternity Backfill)

Bratislava, Bratislavský kraj
1 600 € za mesiac
Trvalý pracovný pomer
Plný úväzok

Pred 20 dňami

Customer Ops Specialist (Maternity Backfill)General InformationReq #WD00086462Career area:Supply ChainCountry/Region:SlovakiaState:Bratislavský krajCity:BratislavaDate:Friday, August 15, 2025Working time:Full-timeAdditional Locations:

Slovakia

Why Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .Description and RequirementsThe Customer Fulfillment Representative is a key point of contact for assigned accounts, overseeing all aspects of order management to ensure customer satisfaction and ongoing business success.This role involves reactive and proactive communication through phone and email, maintaining a high standard of service to foster strong, long-term customer relationships.The representative will be responsible for managing daily customer service tasks, handling order-related inquiries. Acting as a primary liaison for internal teams, the representative supports internal teams, sales staff and customers by providing timely and professional responses to questions related to order or shipment status.Key Responsibilities:

Resolve customer inquiries, including those related to shipment/arrival dates, product lifecycle,
Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place necessary to maintain service standards.
Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
Respond to all requests with professionalism and efficiency.

Requirements:

Bachelor's degree preferred (relevant experience may be considered in place of formal education).
Desired: A proactive attitude, openness to learning, and flexibility to embrace changes and new approaches
Fluent in English, written and spoken
French is an advantage - not mandatory
Excel skills - intermediate level (Vlookup, Pivot,..) is mandatory
Min. 2 years of experience in a similar role.
Previous experience also with logistic is an advantage
Organizational skills, prioritization skills needed
Self-motivated, proactive, and dependable, with the ability to work effectively under pressure.

What we will offer

An open and stimulating environment within one of the most forward-thinking IT companies
An international organization with a high focus on all types of Diversity in the team
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft / hard skills trainings and individual mentoring
Employer contribution to the Third Pillar Pension System
Life & life events insurance, fully covered by company

We are looking forward to discussing this position with you soon!Base gross monthly salary from 1600 EUR , depending on experience + variable part 12% of your annual earningsWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.Additional Locations:

Slovakia

Slovakia

AI PROCESSING NOTICEWe use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

Lenovo

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