Lenovo Premier Customer Care Executive - German Market

• Problem-Solving: To assist customers and field engineers by diagnosing problems through full on troubleshooting.
• Tech-Issue Resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
• Communication: Handling contacts over various channels including phone, email and chats.
• Efficiency: Team up with the Technical Account Management to keep an eye on problems and make sure they get resolved quickly.
• Customer Guidance: Be a knowledge expert in your area; able to advise and educate customers regarding technical issues and product information.
• Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it’s relevant.

• Language skill: Fluent in English & German.
• Effective communicator: Strong written and verbal communication skills.
• Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also to be confident with Windows Operating System and Microsoft Products.

• Time efficiency: Capable with tasks prioritizing and managing daily work efficiently.
• Outstanding organizational skills: Proactive, eager to learn, and to be focused on finding solutions.
• Experience: Previous work in IT services and with field service providers would be a bonus.
• Location & Eligibility: Be eligible to work in Slovakia, office based in Bratislava.

• Starting date: September/October 2025.
• Working schedule: Full-Time (40 hours per week), 5 days per week.
• Working hours: Monday - Friday from 9 am to 6 pm.
• Highly competitive base salary of €19,000 per annum in addition to:
• €6,60/day meal voucher (€132/month).
• A commuting allowance of €50 per month (€600 per annum).
• Possibility to earn Monthly Incentives based on performance.
• 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based)

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities.
• Employee Assistance Program: Free, confidential support on personal or work-related issues.
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

CPM International