Delivery Manager

• Be responsible for delivery of the assigned parts of corporate solutions projects against approved scope, budget, work-effort, and quality including:
• - coordination of required involvement and sub-deliveries of other resources across ESET organization, namely CS market facing resources, CS assess and architect resources, CS Value Proposition and Solution Architecture resources and ESET technology resources allocated to approved CS projects and delivery activities.
• - management of delivery of 3rd parties, partners, and contractors against approved scope, budget, work-effort and quality on approved CS projects and delivery activities.
• Work side-by-side with Key Account Manager directly engaging with client delivery teams and stakeholders to build trusted and long-term commercial relationship.
• With the support of senior colleague, support Corporate Solutions market facing teams with market, client, and business opportunity development activities, through identification of new areas and value adding topics, shaping of new business opportunities to evolve and expand ESET solutions, products, and services.
• Be responsible for scope of delivery of the assigned part of the project which includes all delivery stages, i.e., analysis, design (including process / organizational aspects), development, testing, migration and business deployment and handover to operations (similar for agile development or other delivery methods).
• Cooperate with senior colleague to ensure estimating, planning, reporting and management of variances (deltas) against baseline plan, scope, budget.
• Apply and enforce ESET Corporate Solutions standards, delivery methodologies, processes, and tools to continuously improve speed, cost, and quality of delivery.
• Ensure timely goal setting, regular formal and informal feedback across supervised teams and individuals, in line with overall CS and ESET standards and requirements.

• University Degree, preferably in technology field
• 5+ of delivery management experience (of which min. 2 years at project / program management role) with proven delivery track record of large-scale IT implementations and transformation
• Regional and international corporate and public sector delivery experience
• On-the-job & off-the-job development and leadership of delivery teams from hire to excellence
• SDLC methodology, tools, and best practices
• Agile delivery methodology, tools, and best practices
• Selected industry experience is an advantage (e.g., financial services, utilities, telco, manufacturing)
• English Language – C1 level
• Communication
• structured, result oriented and effective communication across ESET internal organization involved in deliver of CS projects
• professional, top management communication, towards client organization, partners, 3d parties, distribution channel entities or public institutions

• Managerial skills:
• planning and organization of high performing teams
• risk management
• informed decision making
• results oriented execution promoting can-do attitude
• consistency, keeping direction under pressure or when facing problems

• Personal characteristics:
• Customer value centric
• Market & client development and management skills
• Entrepreneurial
• Trusted relationship building
• Solid knowledge of product portfolio & services
• Team player & people developer
• Self-starter & self-driven
• Able to operate at senior executive level, but helicopter drill down to relevant details if required
• Sharp decision making and outcome focused
• Able to manage ambiguity and complexity

• Travel
• Global role with regular business trips to delivery organizations, if required also participating in clients facing activities

ESET