DSC Global Customer Success Manager

• Managing continuous contract fulfilment and service profitability:

• Proactively manage service delivery continuity (e.g., in case of personnel changes within delivery teams, access rights, technical issues, required internal & external payments, etc.)
• Define, implement and manage globally standardized delivery processes incl. their documentation towards contract fulfillment
• Provide structured reports on service performance, KPI achievement, customer health, satisfaction and upselling opportunities
• Derive and implement improvement measures to maintain or meet service profitability while keeping service quality, mitigate nonconformance costs
• Act as a primary and accountable interface to selected global customers during the service onboarding and lifecycle.
• Ensure that customers successfully adopt our services (or outcomes) and derive their full value from them.
• Build a strong customer relationship and become a trustful advisor.
• Understand customer's business drivers and challenges to develop a customer growth strategy.
• Advocate for customer needs within the internal organization, including but not limited to project management, service operations and portfolio development.
• Supervising ongoing service delivery operations to maintain efficiency and client satisfaction, including the maintenance of project data to support financial processing
• Pre-sales support for large, complex and / or global opportunities:

• Act as global point of contact for non-standard pricing requests raised by our local businesses
• Contribute to "Requests for Information" and "Requests for Price" Questionnaires for global quotations
• Drive Scope of Work Alignments with involved internal stakeholders (i.e., DSC Delivery Teams, Solution Design, Sales, etc.)
• Create the Quotation & Drive the “Level of Approval” Process
• Continuous Pipeline Management

• Extensive experience in project management with the ability to manage multiple projects simultaneously.
• Experience in Customer Success Management, consulting, or sales with enterprise clients.
• Excellent communication skills and the ability to transform customer conversations into business-driving relationships while still managing to serve the customers' goals as best as possible.
• Strong solution and result oriented personality, with an excellent business sense.
• Ability to analyze complex situations, derive respective measures and manage teams to achieve important goals.
• A good understanding of technology and the ability to explain how technology increases business value.
• Working effectively with others on a common task.
• Fluency in English (written and spoken); additional language skills are a plus.

• Home office, telework
• Flexible working hours (9:00 - 15:00), short Fridays
• Work-life balance thanks to stable quartal planning cycles
• Free pool parking
• Bridge days - 3 days/year,
• Sick days - 3 days/year
• Additional paid leave
• MultiSport
• Cafeteria system - BenefitPlus = 300 points / € per year
• Contribution to 3rd pillar pension up to 3% of gross salary (after the employment trial period)
• Sick leave compensation and Sick Leave to Care for a Family Member compensation (after the employment trial period, up to 100% of salary, 20 days/year)
• Childbirth bonus of 300€, Contribution for attending a preschool facility in the amount of 200€ (within Cafeteria system - BenefitPlus)
• Contribution for representative sports activities
• HEALTHY BACK PROGRAM = we offer ergonomic workplace (an electrically operated sit-stand desk, ergonomic chairs)
• Working with newest technologies + most projects run in agile methodology (we use SAFe)
• You can attend various international conferences
• 2 SIM cards with discounted employee flat rate also for family members
• Employee referral bonus up to 2 000€
• Opportunity to invest in the purchase of Siemens shares (after the employment trial period)
• Discounts for employees (electronics, language courses, vacation stays...)
• Discounted employee´s loans (for employees with an employment relationship of more than 3 years)
• Wellbeing program, Health Day, team-building program
• 8 hours of training per month within working hours
• Education in various fields of your choice within working hours

Siemens