Company DescriptionOur brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.Job DescriptionPurposeApplication Manager is responsible for the entire life cycle of the application- from the start of operation to the final switch-off: coordinates and steers development and operation, is responsible for compliance with the agreed Service Level Agreements and bears commercial responsibility for budget of the application.Team descriptionApplication & System Manager for the ADB (Auftragsdatenbank) application, responsible for agile product integration, operational stability, and lifecycle management. The role acts as the central coordination point between business, customers, and IT, ensuring requirements are implemented, services are stable, and the application is continuously operated and improved.WHAT WILL YOU DO?
Coordinate communication with all involved parties (i.e. Dynamic platform services, Service delivery manager, Development, customer, Telekom IT application operation, etc.) of the application
Overlook quality aspects of operation (performance, availability, stability, security)
Perform verification of critical business impact during incidents (major incidents calls, operational stability calls)
Responsible for quality assurance in terms of defined key performance indicators according to service level agreement
Plan provision of resources incl. order process management
Prepare rules and regulations for operating processes (incident/change/problem management)
Ensure the use of CITSD-compliant software
Bear commercial responsibility for budget- plan and monitor budget
Make commercial assessment of actual, planned and forecast figures based on technical concept regulations
Organize and lead application expert group or similar service meetings
Plan and steer deployment installations
Coordinate Release Container with all stakeholders
Coordinate und perform “Antest” of the deployments after Release Container
Submit operational interests in D2O- demand to operation and D2S-demand to solution
Update application-related data in SACM systems (CAPE, Darwin)
Support Risk and Escalation Management
Report and monitor PRIO1 issues
On Call duty support
QualificationsYOU WILL SUCCEED IF YOU HAVE:Application & System Management experienceOwnership of an enterprise application across its full lifecycleCoordination of product development, operations, and supportAgile product integration and deliveryEnsuring agile product development aligns with business requirementsHandling inputs from multiple sources (business, customer projects, operations)Requirements & Stakeholder ManagementTranslating functional requirements into IT deliverablesSupporting business-side requirements implementationActing as interface between business, IT, and service providersOperations & Support ResponsibilityEnsuring 2nd and 3rd level supportManaging technical changes and incident resolutionSupporting lifecycle management and stable operationsMonitoring & KPI ManagementDefining and tracking KPIsMonitoring system performance and service qualityReporting to stakeholdersAnalytical & Coordination SkillsStructured, analytical working styleAbility to manage priorities across parallel demandsAgile Ways of WorkingExperience with agile frameworks and methodsWorking effectively in agile IT environmentsLanguage SkillsGerman and English: requiredNice to HaveExperience in IT service management (ITIL-like environments)Exposure to customer project supportService provider / vendor coordination experienceBudget and cost awarenessQuality management experience in application operationsAdditional InformationWHY SHOULD YOU CHOOSE US?We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:
Financial benefits
Benefits with focus on learning and development
Benefits with focus on health and sport
Benefits with focus on family and work - life balance
Other benefits
For more information about our benefits click toSalaryFinal salary is negotiable.We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1320€ /brutto.Additional information
Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.
