Country Service Manager

Carrier Commercial Refrigeration

  • Nitra, Nitrianský kraj
  • Trvalý pracovný pomer
  • Plný úväzok
  • Pred 1 mesiacom
Overview:Provide leadership for best-in-class service organization with focus on operational excellence,customer experience, revenue, and GM increases. Responsibilities:
  • Owning and managing local Service P&L - full responsibility for revenue and costs
  • Analyse P&L on a monthly base and take immediate actions if required - aligned with Service Operations Lead
  • Leadership of Local Service Organization
  • Communicate results and central expectations regularly to local Service Team
  • Analyse operational KPI's on monthly base and take imitate actions if needed - discussed in monthly review
  • Managing Customer Relationship
  • Managing Subcontractors (pricing, SLA’s, capacity, qualification and EHS)
  • Implement and follow Commercial and Operational Principles
  • Analyse Key Account Data (sales and margin per customer/contract) and take corrective actions if required
  • Re-adjust pricing of local contracts/labour-rates according to inflation/cost increases
  • Developing Service Business
  • Attract, hire, train and develop field technicians - with the support of HR, service specialists and CO2OLacademy
  • Revisit standard processes (Certification L1 - L3) to ensure their efficiency and adjust them if required
  • Execute central initiatives and follow CCR strategy
  • Participate on central organized reviews/calls - be prepared and propose corrective actions if required
  • Claim and Dispute management
Qualifications:
  • Fully understand the P&L structure (from revenue to costs and absorption)
  • Know how to influence the P&L with operational KPI's with specific actions
  • Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
  • Understand all Service standard processes
  • Business Judgement - understanding the market situation, customer segment, sales potential, and competition
  • Understand customer needs and provide expected services - aligned with financial targets
  • Deliver positive results in the agreed timeframe
  • Drive change by leading with example, demanding results and create a winning culture
  • Pro-actively take actions to improve local performance and share best-practices
  • Expert in teamwork - creating a productive, positive, and inspiring environment
  • Strong communication and leadership skills
  • Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
  • customer and service orientated - as well as a high degree of initiative and resilience
  • English language - advanced
  • Technical Education , General Management - leadership
  • System Knowledge
  • MS Office – user knowledge
  • P&L, Operational KPI’s, revenue & GM, EHS compliance

Carrier Commercial Refrigeration