Collections Analyst with Italian and Spanish

• Manage collections for a portfolio of customers, primarily through outgoing calls before and after invoice due dates, supplemented by reminder emails and dunning letters, following pre-defined collection strategies.
• Build strong customer relationships to ensure payment compliance and address issues professionally and effectively.
• Prepare and present regular accounts receivable reports, including aging data and collection metrics, for stakeholder discussions during accounts receivable calls.
• Identify reasons of non-payments from customers side, and properly codifying these reasons in the respective IT tools used for cash collections purposes, analyze repeating reasons, and propose solutions to eliminate them.
• Register customer disputes, coordinate with internal departments (e.g., Sales, Customer Service) to address customer concerns and follow up on disputes escalated by other team members.
• Handle incoming calls from customers to address payment-related questions or issues.
• Process customers refunds to customers in case of overpayments and others customer claims.
• Assist the Cash Application team by contacting customers to clarify payment allocation details for received cash and unallocated credit notes.
• Support cash application by research of more complex and complicated cases by doing customer account reconciliation and clarifying it with the customers.
• Identify opportunities to streamline the collections process and enhance efficiency.
• Propose write-offs, going legal and/or submitting the case to external collections agencies for uncollectible cases after exhausting early collection methods.

• Customer focused with excellent verbal and written communication skills
• Advanced in English, Italian and Spanish language
• Able to self-manage, with strong organizational skills
• Analytical skills
• Collaborative & Team player with a pro-active approach and problem-solving personality
• Innovative and constantly looking for opportunities to improve
• Flexibility

Johnson Controls