Customer Commercial Partner

Bratislava, Bratislavský kraj
Trvalý pracovný pomer
Plný úväzok

Pred 1 mesiacom

about the roleAbout the RoleAre you experienced in managing complex customer accounts and contracts? We are looking for a Customer Commercial Partner to lead the commercial side of our most important accounts. In this role, you will ensure smooth contract management, financial accuracy, and strong customer relationships.Key Responsibilities:Pre-sales Support

Work closely with sales and pre-sales teams to define contract terms, conditions, and governance.
Identify and manage risks related to contracts, billing, and cash collection.
Help develop value propositions and assess financial and contractual risks.
Estimate the effort needed to manage contracts throughout their lifecycle.

Contract & Financial Management

Manage all activities related to customer contracts, including negotiations, amendments, and dispute resolution.
Ensure all contractual obligations are met and documented properly.
Oversee billing, cash collection, and revenue processes to ensure accuracy and timeliness.
Keep the customer catalog and price list up to date.
Monitor and improve key performance metrics like Days Sales Outstanding (DSO).

Governance & Process

Create and maintain a framework for contract execution, governance, and reporting.
Manage post-contract changes and escalate issues when needed.
Lead meetings with internal teams and customers to track contract progress.
Support continuous improvement of contract and financial processes.

Knowledge Sharing & Team Leadership

Share best practices and lessons learned to grow our expertise.
Lead virtual teams and coordinate with various stakeholders to deliver excellent service.
Promote a customer-centric approach and foster teamwork.

about youKey Requirements:

Education: Degree in Business, Science, or a related field. Certifications like ITIL V3/V4, PMP, Prince2, or Six Sigma are a plus.
Experience: At least 7 years in Contract or Financial management, especially in IT or telecom sectors. Minimum 3 years in customer-facing roles.
Skills: Strong leadership, negotiation, and communication skills. Good at process optimization and problem-solving.
Knowledge: Familiar with billing systems, contract management, and market trends in telecom. Knowledge of legal and financial principles is important.
Languages: Excellent command of English, both written and spoken.
Additional: Experience working with multicultural and virtual teams is preferred.

additional informationHe or she provides the services in pre-sales or post-sales with the goal to increase OBS's efficiency and quality, to limit risks associated to the contract and commercial management and to achieve a high customer satisfaction.Base salary from 2 410 € brutto per month, actual salary is likely to be higher based on skills, knowledge and experience.departmentOrange Business InternationalOrange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do businesscontractRegular

Orange

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