Job Description & Summary At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.Those in IT operations support at PwC will focus on providing technical assistance and troubleshooting to provide smooth functioning of IT systems and non-cloud based infrastructure. Your role will focus on providing L1 and possibly L2 support.We are seeking an enthusiastic new colleague for the position of Service Desk Agent at our office in Kosice! No prior experience is required.If you have a passion for technology, excellent problem-solving skills, basic IT knowledge and a desire to learn, we encourage you to apply!What will your day look like?As a Service Desk Agent, you will be responsible for providing first-level technical support to our employees and for the local office asset management.Your main tasks will include:Assisting in the installation, configuration, and maintenance of computer systemsBeing responsible for equipment for onboarding at the beginning of the monthBeing responsible for equipment handover at the end of the monthBeing present in the office daily for 4 hours to offer any needed supportProviding excellent customer service and ensuring customer satisfactionResponding to inquiries and resolving technical issues via ticketing system, phone, email, or chatSetting up workstations and necessary peripheral devicesVerifying the functionality of computer hardware components like hard disk drives, mice, and keyboards.You are who we are looking for if you have:Strong passion for technology and a desire to build a career in IT supportWillingness to take on responsibilitiesAbility to work independentlyActive knowledge of English (B2)High school diplomaExcellent problem-solving and analytical skillsEffective verbal and written communication skillsAbility to work in a team and collaborate effectivelyStrong attention to detail and organizational abilitiesWe believe that enthusiasm and a willingness to learn are the most important qualities for this role!Starting date: ASAP or upon agreementContract type: part-timeWage (gross): 600€/month (salary for 50% part-time)**final salary depends on candidate's experiencesBenefits you can enjoy while working at PwC:Financial Rewards: Benefit from regular salary reviews, performance bonuses and other special bonuses. Enjoy meal contributions and a cafeteria benefit system offering personalized choices.Flexibility & Work-Life Balance: Enjoy our hybrid working policy, flexible working hours, 2 extra days off during Christmas along with Sick-days. Every minute of your extra work is valued and compensated.Career Development: Engage in tailored internal and external training programs as well as structured career development plan.Health & Well-being: Access premium benefits such as office massages, a Multisport card, and medical center membership. Take advantage of our Well-being and Work-Life Coaching program.Supportive Culture: Participate in teambuilding activities and social events and join our employee referral program. - Experience a culture with regular feedback and a supportive environment.Global Opportunities: Seize the opportunity for international assignments and work on diverse projects with international clients. Explore the world while working with the possibility of working from abroad.Extra perks: Use various discounts at partner companies such as cars, health care, beauty, culture or others. Transfer up to 4 telephone numbers at discounted rates.Information about the selection process:More information on how we process personal data can be found here:If the current position is not right for you but you have friends or acquaintances in your area who could be interested in working with us, feel free to direct them to us. If we establish cooperation with a candidate recommended by you, you can receive a reward from 300 to 1000 EUR, depending on the seniority of the candidate:
